What you need to know….
G3 Financial Freedom Limited (FSP16205) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services.
We provide advice to our clients across a wide range of financial planning areas.
Our Duties
G3 Financial Freedom Limited, and anyone who gives advice on our behalf, have duties under the Financial Markets Conduct Act in relation to the way we provide advice. The following is only a summary of the duties we have however, more information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz
Our meetings may be recorded for accuracy And quality purposes. Recordings are stored Securely and used only for internal reference, and we will ask for your consent before recording. If you have any concerns, please let us know.
- Personal and group insurance covers (life, disability, income protection, trauma, health)
- Managed investments
- Superannuation schemes
- KiwiSaver schemes
- AIA
- Asteron Life Limited
- NZBritannia
- Booster
- Chubb Life
- Consilium NZ Limited
- Fidelity Life Assurance Company Limited
- FNZ
- i-Select Superannuation Scheme
- Kernel
- Lifetime Asset Management Limited
- NIB
- Partners Life Limited
- Resolution Life
- SuperLife
- Synergy Investments
We are required to:
- Give priority to your interests by taking all reasonable steps to ensure our advice is not influenced by our own interests.
- Exercise care, diligence, and skill, in providing you with our advice.
- Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (which are designed to ensure that we have the expertise needed to provide you with advice).
- Meet the standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to ensure we treat you as we should, and to give you suitable advice).
Our fees and charges
The actual fee charged to you will depend upon the nature and scope of the advice or service we provide. We will discuss and agree the actual fees with you before we proceed, and we will explain how they are payable.
Unless we have agreed in advance due to the nature or complexity of your situation, we do not charge for an initial meeting.
The purpose of this meeting is to determine whether we can add real value to your situation through our advice and of course for you to get to know us.
We charge fixed fees for a comprehensive Financial, Retirement, Investment, Insurance, UK Pension Transfer Review or Australian Superannuation Transfer Review Plan. The fee is all inclusive and covers meetings, analysis, plan preparation and implementation where agreed.
An invoice is provided to you when we deliver your written Plan (also known as a Statement of Advice) and is payable within 7 days. Plan fees start from $1500 + GST onwards, please refer to Plans & Pricing for more information.
For ongoing advice, G3 primarily charge based on a tiered percentage of investment funds under our management, deducted monthly from portfolios.
In some cases we might charge either an hourly rate or fixed fee.
We receive commissions from insurance providers when we establish any life and disability covers for you. These vary depending upon the type of cover. We also reserve the right to charge a fee if you cancel any life, disability or health insurance policy within 2 years of putting it in place.
We may also receive commission from KiwiSaver providers.
All fees and commissions are disclosed within your written plan for you to approve before implementation.
If there are other costs incurred in the process of providing our advice and services to you, e.g. incidentals such as travel costs and photocopying, you may be liable for these however, we will discuss and agree any such additional costs with you prior to incurring them.
Conflicts of Interest (if any)
Your interests are our priority, and we have an advice process that we follow to ensure we put your interests above our own. This means that our advice and all recommendations we share with you, are made on the basis of helping you achieve your goals as effectively and efficiently as possible, and that are based upon your circumstances and what is important to you.
All our financial advisers undergo training in relation to how to manage conflicts of interest.
All fees and commission are received by G3 Financial Freedom Limited, and not by the financial adviser individually. Our directors, who are financial advisers, and are 50% owners of G3 Financial Freedom Limited, receive shareholder drawings they may also receive a dividend should one be declared.
G3 Financial Freedom Limited has business relationships with various product providers. For personal and business insurance covers, these providers may pay commission to G3 Financial Freedom Limited (not the individual financial adviser) for any business that is set up for you. All such commission is disclosed to you in writing and agreed with you prior to establishing any covers on your behalf.
G3 Financial Freedom Limited has a Service Level Agreement with Consilium NZ Limited (Consilium). Consilium is a private company providing access to institutional pricing on investments, investment advisory research, client management systems and business mentoring and support services to financial advisers. We have chosen this relationship for the benefits that Consilium provide G3 and its clients. G3 is not ‘tied’ to Consilium and there are other investment providers that G3 advise on, alongside Consilium. The advice we provide is based upon your best interests, not that of G3 nor its advisers. The relationship we have with Consilium, effectively allows us to provide you with access to some of the world’s best investment solutions, which are evidenced based, low cost, robust and highly diversified.
All our financial advisers undergo training in relation to how to manage conflicts of interest.
All fees and commission are received by G3 Financial Freedom Limited, and not by the financial adviser individually. Our directors, who are financial advisers, and are 50% owners of G3 Financial Freedom Limited, receive shareholder drawings they may also receive a dividend should one be declared.
G3 Financial Freedom Limited has business relationships with various product providers. For personal and business insurance covers, these providers may pay commission to G3 Financial Freedom Limited (not the individual financial adviser) for any business that is set up for you. All such commission is disclosed to you in writing and agreed with you prior to establishing any covers on your behalf.
G3 Financial Freedom Limited has a Service Level Agreement with Consilium NZ Limited (Consilium). Consilium is a private company providing access to institutional pricing on investments, investment advisory research, client management systems and business mentoring and support services to financial advisers. We have chosen this relationship for the benefits that Consilium provide G3 and its clients. G3 is not ‘tied’ to Consilium and there are other investment providers that G3 advise on, alongside Consilium. The advice we provide is based upon your best interests, not that of G3 nor its advisers. The relationship we have with Consilium, effectively allows us to provide you with access to some of the world’s best investment solutions, which are evidenced based, low cost, robust and highly diversified.
If this is not possible, further communication may take place, either formally or by direct discussion with you if we are unable to resolve your complaint, we will provide you with details of our Disputes Resolution Service, which is Financial Services Complaints Ltd (FSCL) – a Financial Ombudsman Service. FSCL has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
You can contact FSCL at:
Address: PO Box 5967, Lambton Quay, Wellington 6145
Email: info@fscl.org.nz
Tel: 0800 347 257
Complaints handling & disputes resolution
If you are dissatisfied with our financial advice service, you can make a complaint by emailing admin@g3freedom.co.nz by calling 07 571 5333 or writing to us at PO Box 13563, Tauranga 3141.
Upon receiving a complaint, we make every effort to resolve your complaint at the earliest opportunity. We will consider it, following our internal complaints process:
- We may need to contact you for further information
- We aim to acknowledge your complaint within one week
- We aim to resolve your complaint satisfactorily by providing you with a response within 21 days.